Mac Admin

Deactivating Adobe Shared Device Licenses

Hey folks, this post documents the two methods to deactivate Adobe Shared Device Licenses (SDL).

Some of you may be lucky enough to have unlimited SDLs to deploy out (I believe it’s those with ETLA agreements), but that does leave others who have to keep track of where they are in use.

How do I find out how many I’ve used?

Log into the Adobe Console at https://adminconsole.adobe.com with one of the your deployment administration accounts. On the main overview page, lookout for an item called “Creative Cloud All Apps for XXXX – Shared Device” (e.g. “Creative Cloud All Apps for K-12 – Shared Device”). This will then show you how many licenses you have, and how many have been deployed and activated. In the example below, we have 350 licenses paid for, and 24 used.

If you’re one of the luck ones with unlimited licenses, you’ll see your used license count on the left, and “1” on the right, as shown below

How do I find out where they’ve been used?

This one has a few more steps, log into the Adobe Console at https://adminconsole.adobe.com with one of the your deployment administration accounts. Navigate to “Products” in the top menubar, then select your SDL in the left hand side. Once here, click on the profile you are using (most folks will just be using one single profile).

Almost there! Once viewing the profile, click the ellipsis (“…”) in the upper right corner, and select “Create Report”. This will create and download a CSV report.

How do I deactivate those licenses from the console?

This method is recommended if the activated devices have been wiped, or no longer bootable. It’s also useful if you’re feeling lazy, but this will deactivate licenses for all devices under that profile.

First navigate to the same area you produced your report above. In the same ellipsis menu, you’ll see an option to “Recover Licenses”. Click this and confirm.

This will deactivate the license for any devices under this profile, which could be all of your devices. There is a possibility that this can cause issues if you have rendering jobs in progress, or users logged in and using the Adobe Apps, so please ensure to minimise this risk. Maybe only run this out of hours?

For devices that are in use, they will automatically re-activate the next time a user logs in with an Adobe ID:

However, as soon as a users sign into Adobes app on each of these machines, the machines are immediately licensed again.” – Source

How do I deactivate those licenses from the device?

If the device/s in question are still operational, you can deactivate the SDL on the device by using the Adobe Licensing Toolkit. More details on using this tool can be found here, but we’ll summarise the steps below:

  1. Log into the Adobe Console at https://adminconsole.adobe.com with one of the your deployment administration accounts.
  2. Navigate to “Packages” > “Tools” > “Licensing Toolkit” > ” Download for Mac”
  3. Open the downloaded disk image
  4. Put the included “adobe-licensing-toolkit” binary somewhere on the device (or run from the disk image if that option is available on this device)
  5. Run the binary with the flag --deactivate with admin rights

e.g. sudo ./adobe-licensing-toolkit --deactivate

Again, if someone logs in with an Adobe ID on that device after running the deactivate command, the device will automatically reactivate its SDL:

However, as soon as a users sign into Adobes app on each of these machines, the machines are immediately licensed again.” – Source

I’ll discuss how to permanently remove the SDL from a device in a future post!

Outro

Another Adobe post 😉 I hope it makes things a little easier for someone out there!

As always, if you have any questions, queries or comments, let me know below (or @daz_wallace on Mac Admins Slack) and I’ll try to respond to and delve into as many as I can.

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One thought on “Deactivating Adobe Shared Device Licenses

  1. Pingback: Moving devices from Adobe Shared Device License to Adobe Named User License | dazwallace

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